Tag Archives: CRM2

Thank You for Seven Great Years, Barb Amsden!

Thank You for Seven Great Years, Barb Amsden!

After seven years, our valued colleague, Barbara Amsden, will be leaving the IIAC on April 1st.

Barb was one of the IIAC’s original staff members, joining the association when it launched. Since then, she has worked on a dizzying array of projects including capital market improvements, red tape reduction, the awarding of Diamond Jubilee medals, taxes, and, of course, most recently spearheading cross-industry efforts to implement CRM1 and CRM2.

Here is part of an email sent to Barb’s colleagues by Ian Russell, IIAC President and CEO: “We will all miss Barb’s energy, wit, intelligence and … Continue reading

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Register Now: Free IIAC Members-Only CRM2 Event

Register Now: Free IIAC Members-Only CRM2 Event

Implementing CRM2:  Traps and the Tips and Tools to Avoid Them

Date: Tuesday, March 31, 2015

Time:  1:00-4:00 p.m. ET, with networking reception to follow

Location:  Outside of Toronto, via Webex; shared settings in other locations are being organized and details will be made available shortly

In TorontoScotia Plaza40 King Street West, Toronto44th Floor – Elliot Room

Sponsored by Broadridge and Hosted by Borden Ladner Gervais LLP (BLG)

Who should attend:  Senior executives from small and mid-size firms, and key staff at larger firms who must stay on top of all key aspects of these major strategic changes

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Canadian Securities Administrators (CSA) Approves IIROC 2015 and 2016 CRM2 Rules – Book Cost Outstanding

Canadian Securities Administrators (CSA) Approves IIROC 2015 and 2016 CRM2 Rules – Book Cost Outstanding

On January 19, 2015, IIROC announced that the CSA had approved IIROC 2015 and 2016 CRM2 rules.  IIROC dealers had already implemented 2014 CRM2 requirements, worked extensively on 2015 and 2016 implementation, and done as much of the analytical work as possible for CRM2 components where significant uncertainty remained, but major development work for 2015 couldn’t be planned further without final CRM2 rules.  This delay compressed the two years the CSA had allotted for July 15, 2015 CRM2 rule implementation to less than six months.  This is a time compression of 75%.

The final rules are good news.  Questions regarding … Continue reading

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IE: IIAC steps up lobbying to delay CRM2

IE: IIAC steps up lobbying to delay CRM2

The following article, which was written by James Langton and appears today on Investment Executive.com, outlines why the IIAC is urging the Canadian Securities Administrators (CSA) to agree to an extension of the CRM2 implementation deadline:

The Investment Industry Association of Canada (IIAC) is stepping up its push for an extension to the final implementation of certain reporting requirements under the Client Relationship Model (CRM2).

In a letter to Bill Rice, chairman of the Canadian Securities Administrators (CSA) and chairman and CEO of the Alberta Securities Commission (ASC), the IIAC sets out its case for pushing back the deadline … Continue reading

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REGISTER NOW: CRM2 Hotspots for 2015 and 2016

REGISTER NOW: CRM2 Hotspots for 2015 and 2016

For members who were unable to attend one of four November presentations and discussions of CRM2 challenges, or for further updates, please join us on Tuesday, December 16, from 2:00 p.m.-5:00 p.m. ET, for CRM2 Hotspots for 2015 and 2016Date:           Tuesday, December 16, 2014Time:           2:00 pm – 5:00 pm ET Dial-in:       TBA

Learn more about the status of answers on requirements for 2015 and 2016 deliverables and possible solutions.  Identify which are business decisions, which must be addressed by members with their service providers and vendors, and which must be solved on an industry level. 

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CRM2 Guide Courtesy of Investment Executive

CRM2 Guide Courtesy of Investment Executive

Be sure to check out Investment Executive’s CRM2 Guide, a special supplement designed to help the industry better understand the nuts and bolts of CRM2. 

In it, industry professionals will have access to everything from technology rescue tips to training strategies and much, much more. 

Readers will also learn  from industry experts including the IIAC’s managing director, Barb Amsden, whose perspectives and insights can be found in several of the articles.

Additional information can be found on the IIAC’s website – CRM Help at Your Fingertips.  (Please note:  These resources are available to IIAC members only.)

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CRM2: Cracking the Code

CRM2: Cracking the Code

Earlier this week, the IIAC co-sponsored an Investment Executive breakfast seminar entitled CRM2: Cracking the Code.

The standing-room only event, held at Modus Ristorante in Toronto, featured guest speakers – including IIAC managing director Barb Amsden – who covered CRM2 from the perspective of investors, advisors and compliance officers, and looked at technology, communications, preparation and other support opportunities, with a focus on the 2015 sleeper issues that advisors need to understand.

Presentation materials will be available shortly.  (Please note you must be signed in to the IIAC’s members-only site to access the materials).

For more … Continue reading

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CRM2 Takes Effect Today; The IIAC Recognizes the Combined Efforts of Industry Participants and Regulators in Facing the Implementation Challenge Head-On

CRM2 Takes Effect Today; The IIAC Recognizes the Combined Efforts of Industry Participants and Regulators in Facing the Implementation Challenge Head-On

Following two years of CRM1 implementation, the first major implementation date for the second phase of Client Relationship Model (CRM) requirements – CRM2 – is upon us.

Beginning no later than today, dealers must provide the following to clients:

More comprehensive pre-trade charge disclosures; Additional details regarding commissions on trade confirmations for debt securities; and Explanations about how to use benchmarks to help assess account performance.

These rules, resulting from extensive communication between the industry’s firms, regulators and other stakeholders, are designed to balance greater transparency when dealing with clients with the already extensive CRM requirements to which IIROC dealers … Continue reading

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CRM2 Webinar Recording Now Available

CRM2 Webinar Recording Now Available

What Advisors Need to Know

In the lead up to the July 15, 2014 implementation deadline, the IIAC hosted a webinar on June 12th with the goal of answering the questions advisors or their clients may have regarding CRM2.  More than 260 IIAC member firm representatives participated, indicating that uncertainty remains strong in the industry. 

Participants heard from Fred Ketchen, the “Dean of Bay Street”, Susan Silma, a regulatory architect of CRM, and Mario Frankovich, CEO, Burgeonvest Bick Securities Limited and IIAC Board member.

For those who were unable to attend, or wish to review the material presented, please be advised that a … Continue reading

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What Advisors Need to Know About CRM2

What Advisors Need to Know About CRM2

IIAC Webinar: Thursday, June 12 at 3:00 p.m. ET

The July 15, 2014 deadline for implementation of the Client Relationship Model Phase 2 (CRM2) is fast approaching. Other major changes will take effect in July 2015 and 2016. These changes include: pre-trade disclosure of charges, annual report on charges and other compensation and annual investment performance report.

We’ve partnered with Fred Ketchen, Susan Silma, and Mario Frankovich to tell you what you need to know about the Client Relationship Model (CRM). Susan Silma, a regulatory architect of CRM, will speak on the ‘why’ and the ‘what’ of CRM’s two phases … Continue reading

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